CD Replication
CD Duplication
DVD Replication

DVD Duplication

USB  

HD DVD
DVD Authoring
Design Services
Custom Packaging

 

 


 

Policies & Terms
   

All pricing is based on check or wire transfers at the time the order is placed. All quotes or advertisements include a 5% discount for cash payment. All credit card charges lose the cash discount.

All orders, before they can be started, must have a signed intellectual property rights forms in our offices. Please download this form our home page. Complete the form and send it with your master. Piracy is illegal and we will not perform unlawful acts. IMC will not be responsible for customer masters or art files. We suggest that all master discs and art files be backed up before shipping.

If you require an exact match to your Art files, a press proof must be purchased. Available at a nominal fee.

Pre-press templates are available at our home page. Please use them. If your specifications are wrong, this will slow down your turnaround time until the art work is correct. All proofing of proofs is the sole responsibility of the customer. No printing job, for replication, will be started until the proofs are signed off by the customer.

Most orders will include a small percentage of over run. Customers will not be billed for any extras. Any under-runs will be fully refunded to customers. Turn times start from when we receive written or electronic approval of proofs. Replication orders will be processed in 10 working days, plus ship time. Duplication Orders will be processed in 3 to 5 working days, plus shipping, unless other arrangements have been made in writing to expedite your order.

If an order needs to be canceled or changed, a written notice must be received to stop the order or make changes in the order. Once the order is processed there is a minimum charge of 20% plus the actual cost of services and materials. All costs incurred up to this point are the sole responsibility of the customer.

All materials used internally to produce your finished goods remain and become property of IMC. IMC reserves the right to refuse any order.

IMC is not responsible for defect or error in the content of masters, customer must check their source from any error prior to submission for replication by IMC.

Any non standard disc produced by IMC, that does not comply with Standard disc specifications (Mini round, shaped, business cards, etc.) are not guaranteed to be compatible with all disc players.

IMC will not be liable for any incidental, direct, indirect, reliance or consequential damages however caused, regardless of character. If any product is found to be defective, it's the customer responsibility to notify IMC in writing within 30 days of receiving the order. IMC limits it's liability to refund, correct or redo the job, or any portion of the job at our sole discretion.

If Arrangements are not made to ship or pick up your order within 2 working days of completion, IMC will not be responsible for any loss or damage to any part of your order.

IMC reserves the right to use finished goods for the purpose of marketing only. If client does not want their product used for IMC marketing purposes, they must state so in writing at the time the order is placed.

IMC Ships by UPS Ground or common carrier or by any other means requested by the customer. Once the order is shipped, IMC will not be responsible for any shipping delays.

While the driver is there, compare the pieces of freight you are receiving to the number on the Drivers Reciept, note the number of cartons, not just the number of pallets. If the quantities match and the freight is in good order, sign the DR.
If you notice any missing or damaged pieces, notate what you have discovered IN DETAIL on the DR and have the driver sign off on that as well. Make sure you keep a copy of the signed DR and give one to the driver. A few extra minutes spent ensuring shipments are complete and in good order can save a company thousands in unpaid freight claims.

If not, IMC can not be responsible for any damaged goods.

All Prices based on Pre-payment.

International Media Corporation (IMC Optical)
10 Gerard Avenue
Suite 109
Timonium, MD 21093
1-866-268-1368